Shipping policy
Welcome to Lomedy!
We are committed to delivering your orders quickly and efficiently across the European Union. Below is an overview of our updated shipping process, delivery times, costs, and other important legal information.
Shipping Details
Shipping Locations
We offer shipping across all countries within the European Union (EU).
Delivery Methods
By default, packages are sent to pick-up points and parcel lockers where available, as they are convenient and cost-effective for customers.
For areas where pick-up points aren't available, we provide door-to-door delivery instead.
We partner with DPD and other reliable carriers to ensure timely delivery across the EU.
Delivery Times
Estimated Delivery Time:
- Within Estonia: 2-5 business days from the date of order processing.
- Other EU countries: 3-8 business days, depending on the destination.
Shipping Rates (Inclusive of VAT)
- Finland, Sweden, Denmark: €5.99
- Germany, The Netherlands, Belgium, Luxembourg: €9.99
- Poland, Slovakia, Czech Republic, Hungary: €9.99
- Austria, Ireland, Spain, Italy, France, Slovenia: €12.99
- Bulgaria, Croatia, Greece, Portugal, Romania: €18.40
- Baltic countries (Estonia, Latvia, Lithuania): €3.70
Note: These shipping rates include Estonian VAT (22%).
Free Shipping
Free Shipping: Available on orders over €95 for all EU countries.
Processing Time
All orders are processed within 1-5 business days. Please note that processing time is separate from shipping time, so the actual delivery date will depend on the combination of processing and shipping durations.
Customs, Duties, and Taxes
For customers within the EU, all shipping costs include applicable taxes and duties. No additional fees will be charged upon delivery.
Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number. This will allow you to follow your package’s progress on the carrier’s website.
Lost or Damaged Packages
We strive to ensure the safe delivery of all packages. If your package is lost or damaged during transit, please contact us immediately at lomedy@lomedy.eu, and we will work promptly to resolve the issue.
Returns and Refunds
For detailed information on returning a product and receiving a refund, please refer to our [Return Policy].
Right of Withdrawal
Under EU consumer law, you have the right to cancel your purchase within 14 days without providing a reason. The withdrawal period will expire 14 days after the day you receive the goods.
To exercise this right, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., via email).
Effects of Withdrawal:
- If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for supplementary costs resulting from a delivery method you chose other than the least expensive option we offer).
- You must return the goods to us without undue delay, no later than 14 days from the day you notify us of the withdrawal.
- You will be responsible for the direct cost of returning the goods.
Legal Compliance
This shipping policy complies with the EU Distance Selling Directive and the Consumer Rights Directive, ensuring that your rights are protected. For more information, please refer to our Terms and Conditions and Privacy Policy.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at lomedy@lomedy.eu.
Data Protection
We are committed to protecting your personal data. All personal data provided for the purposes of ordering and shipping will be processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).