Privacy policy

Privacy Policy

General Provisions

1.1. This privacy policy governs the principles of collecting, processing, and storing personal data. Personal data is collected, processed, and stored by the responsible data controller, Lomedy (hereinafter referred to as the data controller).

1.2. A data subject in the context of this privacy policy is a customer or another natural person whose personal data is processed by the data controller.

1.3. A customer in the context of this privacy policy is anyone who purchases goods or services from the data controller's website.

1.4. The data controller adheres to the principles of data processing set forth in the law, including processing personal data lawfully, fairly, and securely. The data controller can confirm that personal data has been processed in accordance with the legislation.

Collection, Processing, and Storage of Personal Data

2.1. Personal data collected, processed, and stored by the data controller is collected electronically, mainly via the website and email.

2.2. By sharing their personal data, the data subject gives the data controller the right to collect, organize, use, and manage personal data for the purposes defined in the privacy policy, which the data subject directly or indirectly shares when purchasing goods or services on the website.

2.3. The data subject is responsible for ensuring that the data they provide is accurate, correct, and complete. Deliberate provision of incorrect data is considered a breach of the privacy policy. The data subject is obliged to notify the data controller immediately of any changes to the data provided.

2.4. The data controller is not responsible for any damage caused to the data subject or third parties due to the provision of incorrect data by the data subject.

Processing of Customers’ Personal Data

3.1. The data controller may process the following personal data of the data subject:

3.1.1. First and last name;
3.1.2. Date of birth;
3.1.3. Phone number;
3.1.4. Email address;
3.1.5. Delivery address;
3.1.6. Billing account number;
3.1.7. Payment card details;

3.2. In addition to the above, the data controller has the right to collect data about the customer that is available in public registers.

3.3. The legal basis for the processing of personal data is paragraph 6 (1) (a), (b), (c), and (f) of the General Data Protection Regulation:

a) The data subject has given consent to the processing of their personal data for one or more specific purposes;
b) The processing of personal data is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
c) The processing of personal data is necessary for compliance with a legal obligation to which the data controller is subject;
f) The processing of personal data is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, especially where the data subject is a child.

3.4. Processing of personal data according to the purpose of processing:

3.4.1. Purpose of Processing – Security and Safety
Maximum retention period for personal data – according to the deadlines specified in the law

3.4.2. Purpose of Processing – Order Processing
Maximum retention period for personal data – 3 years from the date of order completion

3.4.3. Purpose of Processing – Ensuring the functioning of the e-store services
Maximum retention period for personal data – as long as the customer account is active and for 1 year after the account is closed

3.4.4. Purpose of Processing – Customer Management
Maximum retention period for personal data – 2 years from the last customer interaction

3.4.5. Purpose of Processing – Financial Activities, Accounting
Maximum retention period for personal data – 7 years from the end of the financial year

3.4.6. Purpose of Processing – Marketing
Maximum retention period for personal data – 2 years from the date of consent, or until consent is withdrawn

3.5. The data controller has the right to share personal data of customers with third parties, such as authorized data processors, accountants, transport and courier companies, providers, and companies providing transfer services. The data controller is the responsible data processor. The data controller transfers personal data necessary for making payments to the authorized processor Maksekeskus AS.

3.6. When processing and storing personal data of the data subject, the data controller shall implement organizational and technical measures that ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

3.7. The data controller retains the data of the data subjects depending on the purpose of the processing, but no longer than 7 years.

Rights of the Data Subject

4.1. The data subject has the right to access and review their personal data.

4.2. The data subject has the right to obtain information about the processing of their personal data.

4.3. The data subject has the right to supplement or correct inaccurate data.

4.4. If the data controller processes the data subject's personal data based on the data subject's consent, the data subject has the right to withdraw their consent at any time.

4.5. The data subject can exercise their rights by contacting the e-store customer support at [lomedy@lomedy.eu].

4.6. The data subject has the right to lodge a complaint with the Data Protection Inspectorate to protect their rights.

Final Provisions

5.1. These data protection terms are drawn up in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the legal acts of the Republic of Estonia and the European Union.

5.2. The data controller has the right to partially or fully amend the data protection terms by notifying the data subjects of the changes via the website [www.lomedy.eu].